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Lync Client Error Codes

11/07/2011 8 Comments

I was troubleshooting a client error which I hadn’t seen before

image

“Call was not transferred because [user name] does not have an audio device set up to accept calls.”

In this case, the error was a little misleading. The endpoint the customer was transferring to was fine, and it was happening to more than one user.

In actual fact this was a SIP Refer issue. As soon as we disabled SIP refer on the PSTN trunk, transfers were successful.

In my troubleshooting I came across this useful reference list of SIP errors in the Microsoft protocol documentation, and thought it might come in useful.

http://msdn.microsoft.com/en-us/library/gg132389(v=office.12).aspx

 

Mode

Error Id

Error Message

Additional Information

Conference

400

[user name] cannot be reached.

This person is using an application that does not support this type of meeting.

Conference

404

[user name] cannot be found. Please check the address and try again.

Conference

404

The meeting you are trying to join has ended.

The meeting you are trying to join has ended or does not exist. Contact your support team with this information.

Conference

408

The conferencing service did not respond. Please wait and try again.

Conference

408

The invitation to [user name] expired.

Conference

410

[user name] cannot be found. Please check the address and try again.

Conference

413

This online meeting cannot be found.

This online meeting cannot be found on the server. Please check the meeting ID and try again.

Conference

415

[user name] cannot be reached.

This person is using an application that does not support this type of meeting.

Conference

480

[user name] cannot be reached and may be offline.

Conference

482

[user name] cannot be reached because of conferencing service issues.

Conference

483

[user name] cannot be reached because of conferencing service issues.

Conference

486

Cannot reach [user name]. Try again later.

Conference

488

[user name] cannot be reached.

This person is using an application that does not support this type of meeting.

Conference

488

The meeting you are trying to join has ended.

The meeting you are trying to join has ended or does not exist. Contact your support team with this information.

Conference

500

[user name] cannot be reached because of conferencing service issues.

Conference

500

A server error occurred. Please contact your support team.

Conference

501

Cannot invite [user name] to join this meeting.

Cannot invite [user name] to join this meeting. This person is using a messaging application that does not support more than two participants in a conversation.

Conference

502

[user name] cannot be reached because of conferencing service issues.

Conference

504

The conferencing service did not respond. Please wait and try again.

Conference

603

[user name] declined your invitation.

Conference

603

The conferencing service did not respond. Please wait and try again.

Conference

604

[user name] cannot be found. Please check the address and try again.

Conference

605

The conferencing service did not respond. Please wait and try again.

Conference

606

Cannot invite [user name] to join this meeting.

Cannot invite [user name] to join this meeting. This person is using a messaging application that does not support more than two participants in a conversation.

IM

404

[user name] cannot be found. Please check the address and try again.

IM

404

[user name] could not be found and this message was not delivered.

IM

408

This message may not have been delivered to [user name]because the server sent the message to this person but it timed out.

IM

415

The message was not delivered. [user name] is signed in to a device that cannot receive messages.

IM

480

This message was not delivered to [user name] because this person is unavailable or offline.

IM

481

[user name] could not be reached and this message was not delivered:

IM

488

[user name] cannot be reached.

This person is using a device that does not support instant messaging.

IM

488

[user name] cannot receive instant messages at this time. Please try again later.

IM

488

This message was not delivered to [user name] because this type of content could not be received.

IM

500

This message was not delivered to [user name] because the service is not available.

IM

503

[user name] could not be reached and this message was not delivered.

IM

513

This message was not delivered to [user name] because it is too large.

Sharing

408

Screen sharing did not start in time. Please try again.

Sharing

408

The conferencing service did not respond. Please wait and try again.

Sharing

408

The sharing invitation sent to [user name] has expired.

Sharing

415

Sharing is not supported with this contact.

Sharing

415

Sharing is not supported with this contact.

Sharing

480

The sharing invitation cannot be sent to [user name].

[user name] is offline or set to Do Not Disturb and will not receive your sharing invitation.

Sharing

480

The sharing invitation cannot be sent to [user name].

[user name] is offline or set to Do Not Disturb and will not receive your sharing invitation.

Sharing

486

[user name] declined your sharing invitation.

Sharing

487

The sharing session ended.

The sharing session timed out or was ended by the person who started the session.

Sharing

487

The sharing session ended.

The sharing session timed out or was ended by the person who started the session.

Sharing

488

Some people did not respond to your sharing invitation. They may be using earlier versions of the client.

One or more people did not respond to your sharing invitation. They need to be running at least Microsoft Office Communicator 2007 R2, which is required to respond to sharing invitations and to participate in sharing sessions.

Sharing

488

Some people did not respond to your sharing invitation. They may be using earlier versions of the client

One or more people did not respond to your sharing invitation. They need to be running at least Microsoft Office Communicator 2007 R2, which is required to respond to sharing invitations and to participate in sharing sessions.

Sharing

501

[user name] did not respond to your sharing invitation.

[user name] did not respond to your sharing invitation because their server does not support desktop sharing.

Sharing

503

Sharing couldn’t be started because the server is busy. Please try again later.

Sharing

504

Sharing couldn’t be started because the server is busy. Please try again later.

Sharing

603

[user name] declined your sharing invitation.

Sharing

603

You have declined the invitation from [user name].

Sharing

606

You can’t share with this contact because his or her communications application isn’t recognized by the server. Please contact your support team.

Voice

402

Cannot complete the call.

Call cannot be completed because there is a problem with the account. Contact your support team with this information.

Voice

402

Cannot complete the transfer.

Call cannot be transferred because there is a problem with the account. Contact your support team with this information.

Voice

404

[user name] is not in service. Please check the number and try again.

Voice

405

Cannot complete the transfer.

Cannot complete the transfer. Transfer is not supported for this call.

Voice

408

[user name] did not answer.

Call was not completed because [user name] did not answer at this time. Try your call again later.

Voice

408

Cannot complete the transfer.

Call was not transferred because the calling service did not respond. Wait and then try again. If the problem continues, contact your support team with this information.

Voice

415

[user name] cannot answer this call.

[user name] does not have an audio device set up to accept calls.

Voice

415

Cannot complete the transfer.

Call was not transferred because [user name] does not have an audio device set up to accept calls.

Voice

480

[user name] is unavailable or may be offline.

Voice

480

Cannot complete the transfer.

Call was not transferred because [user name] cannot be reached and may be offline.

Voice

480

Video was not accepted.

Voice

481

Cannot complete the transfer.

Call was not transferred because [user name] cannot be reached and may be offline.

Voice

484

Please check the number and try again.

The format of the number you dialed is not valid.

Examples of valid dialing formats:

1+(555) 555-0123

(555) 555-0123

9+1+(555) 555-0123

011+ 12 34 56 78 99

If you continue to be unable to successfully make a call, please contact your support team.

Voice

485

Cannot complete the transfer.

Call was not transferred because there is more than one contact with the same phone number. Try transferring again. If you still cannot complete the call, contact your support team with this information.

Voice

485

Cannot contact [user name].

There is more than one contact with the same phone number. Try calling again. If you still cannot complete the call, contact your support team with this information.

Voice

486

[user name] is in another call.

Voice

486

Cannot complete the transfer.

Call was not transferred because [user name] is in another call.

Voice

487

Call was unsuccessful.

The calling service did not respond. Wait and then try again. If the problem continues, contact your support team with this information.

Voice

488

[user name] cannot answer this call.

Voice

488

Cannot complete the transfer.

Call was not transferred because [user name] does not have an audio device set up to accept calls.

Voice

491

[user name] is in another call.

Voice

491

Cannot complete the transfer.

Call was not transferred because [user name] is in another call.

Voice

501

Call failed. This type of call is unsupported.

Voice

503

The call could not be completed. Please try again later.

The call could not be completed because of a busy network. Please try again later.

Voice

504

Cannot complete the transfer.

Call was not transferred because there was a problem with the calling service. Wait and then try again. If the problem continues, contact your support team with this information.

Voice

504

Operation was unsuccessful.

The calling service did not respond. Wait and then try again. If the problem continues, contact your support team with this information.

Voice

600

[user name] is in another call.

Voice

600

Cannot complete the transfer.

Call was not transferred because [user name] is in another call.

Voice

603

[user name] did not answer.

Call was not completed because [user name] did not answer at this time. Try your call again later.

Voice

603

Cannot complete the transfer.

Call was not transferred because one of the participants is not available at this time.

Voice

605

[user name] did not answer.

Call was not completed because [user name] did not answer at this time. Try your call again later.

Voice

605

Cannot complete the transfer.

Call was not transferred because one of the participants is not available at this time.

Voice

606

[user name] is set to Do Not Disturb.

Voice

606

Cannot complete the transfer.

Call was not transferred because [user name] is set to Do Not Disturb.

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Tom Arbuthnot

Tom Arbuthnot

Managing Consultant at Modality Systems
Tom Arbuthnot is a Microsoft Lync Certified Master and MVP. He is currently Managing Consultant at Modality Systems. Tom is actively involved in the global Unified Communications community. He is a founding member of the Microsoft UC User Group London, a contributing writer to Lync Server 2013 Unleashed and a technical reviewer for Trainsignal. Modality Systems is a UC Centre of Excellence – specializing in strategy, infrastructure, user adoption, managed services and software development.
Tom Arbuthnot
Tom Arbuthnot
Filed in: Lync, Microsoft • Tags: , ,

Comments (8)

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  1. candientutbd says:

    With Microsoft Lync 2013, can clients send the offline messages ? Thanks

  2. Paul Dowman says:

    Hi Tom, I’m also seeing a similar error message using Lync 2013 on Windows 8, via an Office 365 subscription ” does not have an audio device set up to accept calls”.

    The odd thing is that the audio device is set up, recognised and working via the Tools–>Audio Device in the Lync client.

    I was wondering if this is sip relay related too, but using Lync 2010 on Windows 7 (with the same Office 365 account) works fine.

    Any thoughts?

  3. Paul Dowman says:

    Hi Tom,

    The plot here thickens… so on my Win8, Lync 2013 desktop I get the “audio device not set up” error message when I try to connect to a client’s meeting that I’ve been invited to (they are on a different domain, and quite probably a different Lync version. However if I set up a meeting from my desktop and send it to someone external to me, then the meeting audio works just fine (from the same Win8, Lync 2013 box). Similarly if I go into audio options the device is working just fine. It’s only when I try join the client’s meeting that I get this error message.

    The thing that really bakes my noodle is that I can join the clients meeting just fine if I use my Win7, Lync2010 laptop instead. It’s just a bit annoying to have my laptop running next to my desktop so that I can participate in the daily Lync meeting with the client.

  4. Zynne says:

    Hi Tom,
    We’ve set up some response groups for our support centre.
    Some of the incoming calls looks like they are directly from our Mediation servers -tlf[server]@our.domain and cannot be answered. The error message is “The Call couldn’t connect or was terminated” Error-ID 429 (Source-ID 239)

    Have you seen this before?

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