Issue: Lync URL filtering policy blocks Lync Mobile Push notifications

You might run into this issue when setting up Lync 2010 for mobile clients. The Lync 2010 URL filter (CU4) blocks push notification SIP messages. There is a Knowledge Base article explaining the issue here KB2664650

Example using the Test-CsMcxPushNotification cmdlet

image

Error text:
Test-CsMcxPushNotification : The operation failed because of a server policy. The warning property may contain more information for the failure.
At line:1 char:27
+ Test-CsMcxPushNotification <<<<  -AccessEdgeFqdn edge.lab.com
    + CategoryInfo          : OperationStopped: (:) [Test-CsMcxPushNotification], ServerPolicyException
    + FullyQualifiedErrorId : WorkflowNotCompleted,Microsoft.Rtc.Management.SyntheticTransactions.TestMcxPushNotificationCmdlet

You will see this error in Lync logging

image

This is when the IM URL filtering policy is on and blocking http/https

image

The same issue affects to OCS 2007 R2 Edge Servers

The workaround for now is to remove http and https from the filtering. this can be done in the Lync Control Panel or with the following PowerShell commands:

  • Set-CsImFilterConfiguration -Identity XXXX -Prefixes @{remove="http:"}
  • Set-CsImFilterConfiguration -Identity XXXX -Prefixes @{remove="https:"}

In the above commands if your IM filters are set at the global level use –identity global

image

 

Obviously this limits the filtering heavily, as it will allow the most likely way users will paste URL’s to be sent i.e. “www.microsoft.com” will fail but “http://microsoft.com” will now be allowed.This issue will be fixed with a future patch.


Tom Arbuthnot is a consultant at Modality Systems providing planning, design and deployment of all aspects of Microsoft Unified Communications and integration with existing enterprise telephony environments. Before joining Modality, Tom worked for a leading Cisco Unified Communications Partner where he gained a good understanding of the Cisco UC proposition and a unique perspective on the relative benefits of the Microsoft offering. Tom is a Microsoft MVP for Lync and is actively involved in the global Unified Communications community via twitter, Microsoft Technet Forums and Lync’d Up blog. He holds a BSc degree in Management from Loughborough University as well as various technical certifications including Cisco CCNA Voice and Lync 2010 MCIPT.

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3 Responses to “Issue: Lync URL filtering policy blocks Lync Mobile Push notifications”

  1. [...] Issue: Lync URL filtering policy blocks Lync Mobile Push notifications | Lync’d Up Posted on January 15, 2012 by johnacook http://lyncdup.com/2012/01/issue-lync-url-filtering-policy-blocks-lync-mobile&#8230; [...]

  2. [...] Issue: Lync URL filtering policy blocks Lync Mobile Push notifications | Lync’d Up Posted on January 15, 2012 by johnacook http://lyncdup.com/2012/01/issue-lync-url-filtering-policy-blocks-lync-mobile&#8230; [...]

  3. [...] If you are setting up mobile push notifications, there is a common issue whereby the URL filter feature introduced in the CU4 update blocks the mobile push notification SIP messages. You can read the associated KB article and fix here. Tom Arbuthnot has a really good write-up on this issue on his blog. [...]

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