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Lync 2013: An error occurred during the screen presentation (KB2760556 issue)

13/05/2013 1 Comment


It seems there is an issue with Lync 2013 KB2760556 March Update which causes desktop sharing to fail. We have also noticed that somehow KB2760556 ends up installed twice on some machines, possibly installed once manually, then installed again by windows update. In some situations it has reappeared twice even after being removed.



You can quickly check for duplicate install issue in PowerShell,

Get-HotFix | Where-Object {$_.HotFixID -like “*556*”}

It seems if you uninstall KB2760556 (twice if you need to as above), reboot then reinstall it works, or sometimes uninstall KB2760556 then reinstall February Update KB2760512 then KB2760556

Others have  reported the issue and other combos of uninstalling and reinstalling the patch have worked for them:


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Tom Arbuthnot

Tom Arbuthnot

Managing Consultant at Modality Systems
Tom Arbuthnot is a Microsoft Lync Certified Master and MVP. He is currently Managing Consultant at Modality Systems. Tom is actively involved in the global Unified Communications community. He is a founding member of the Microsoft UC User Group London, a contributing writer to Lync Server 2013 Unleashed and a technical reviewer for Trainsignal. Modality Systems is a UC Centre of Excellence – specializing in strategy, infrastructure, user adoption, managed services and software development.
Tom Arbuthnot
Tom Arbuthnot
Filed in: Lync, Microsoft • Tags: ,

Comments (1)

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  1. Adrián Matías Sarabia says:


    I had the same problem and was solved by uninstalling the KB2760556.


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